FAQs

  • Do you ship Internationally?
  • I'm not sure about my photo.
    • Please check our Photo Tips page for guidance.
    • If you need further guidance, you can click on the chat icon on the bottom right and we'll help you out 😉 
  • Do you only customise cushions with dogs?
    • We can customise cushions with your other pets and even family members! Just upload these other pictures during the order process :)
  • Do you offer refunds?
    • As these are custom made to order items we do not accept refunds for change of mind.
    • If we've shipped a faulty product please contact us ASAP with photos of the issues and we'll make sure to make it right by you 😉 
  • What is the status of my order?
    • We will email you once your order has been processed - at which point we will start the design and creation process of your custom items. We will then email you again once your custom order has been completed and left our warehouse.
    • Order fulfilment is generally 3-5 working days as these are custom made cushions. During peak periods such as holiday seasons there may be an extra 1-2 working days needed.
  • My tracking number doesn’t work.
    • At times the tracking number will not show up in certain parts of the delivery chain as it is being handled by multiple carriers (international and domestic - the codes might not work across systems). Be sure to check back in a few days. Please note, the majority of the time, it’s on it’s way to you 😃 ..we understand you’re eager and excited! 
  • My order hasn’t arrived yet.
    • We aim to get orders out to you as soon as possible, but due to the nature of international shipping and customs operations, for some locations it may be longer than others. If it has been longer than 21 business days since the shipment date, please contact us and we'll help you chase up the package.
  • My item arrived damaged?
    • This rarely happens, but if it does, please contact us as soon as possible with photos of the damaged item.
  • I have a different question.
    • Feel free to chat with us. We would love to hear from you 💕